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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ms. Mona

Ms. Mona

August 28, 2026

4  out of  5
rating by Ms. Mona
"Wow... relocating to a new state and agency has been more than I could have expected with the entire staff and Mr. Dondrell.. Awesome,,,,"
We responded:
"Thank you for your review. I'm happy to hear that your transition to our office has been a positive experience. We strive to make relocations as smooth as possible, and it's great to know that we could assist you. Let us know if we can help with anything else!"
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Mary Westheimer

August 27, 2026

5  out of  5
rating by Mary Westheimer
"Dondrell and his team "inherited" us from our previous agent, who retired, and has given us seamless, great service since. Taylor Ramirez's help in getting me a replacement insurance card was as good as customer service gets!"
We responded:
"Thank you, Mary, for taking the time to leave us a review! I'm glad to hear that our team has been able to provide you with seamless service and assist you with your insurance needs. We appreciate having you with us. Feel free to reach out if you need anything else!"
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Fernando Gonzales

August 18, 2026

5  out of  5
rating by Fernando Gonzales
"I honestly can’t say enough good things about this State Farm agency. The customer service here is on another level. Everyone is always so friendly, enthusiastic, and genuinely caring. They even took the time to wish me a happy birthday, which might seem like a small thing, but it really showed me that they actually care about their customers as people and not just as policy numbers.

I’ve dealt with insurance companies before, but I can honestly say I’ve never felt this appreciated or cared for by an insurance agency. They’re always helpful, welcoming, responsive, and make every interaction feel personal. It’s rare to find this level of customer service anymore, and I’m genuinely happy to be insured through this agency. Absolutely recommend them!"
We responded:
"Thank you so much, Fernando! I am truly delighted to hear that you feel appreciated and cared for by our dedicated team. We consistently strive to make every interaction as personal and meaningful as possible, and it is absolutely wonderful to know that our efforts, such as taking the time to wish you a happy birthday, have made a positive difference in your experience. Your recommendation holds significant value for us, and we genuinely appreciate it. Please remember that we are always here to assist you with anything you may need!"
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Mia Benzoni

July 10, 2026

5  out of  5
rating by Mia Benzoni
"Love doing business with them.
They care and take good care of their clients"
We responded:
"Thank you, Mia! I'm happy to hear that you enjoy working with us and feel well taken care of. We always strive to provide the best service possible. Let us know if we can help with anything else!"
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Cass

June 23, 2026

5  out of  5
rating by Cass
"Had trouble with the app, but it got fixed quickly. Thanks. Although I prefer the old ways without apps and paperless. I like a paper bills"
We responded:
"Cass, thank you for taking the time to leave us a review! I'm glad we could resolve the app issue quickly for you. We understand that some folks prefer traditional methods, and we're always here to accommodate your preferences. Let us know if we can help with anything else!"
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Sophia DeClusin

April 1, 2026

5  out of  5
rating by Sophia DeClusin
"Working with all the staff here is incredibly easy and everyone is very nice. I’m very glad we chose them! They get things done very fast for us and help with any questions that we have."
We responded:
"Sophia, thank you for your wonderful feedback! I'm happy to hear that our team has been able to assist you quickly and answer all your questions. We’re always here to help with anything you need. Thanks for choosing us!"
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Julie Haas

March 19, 2026

5  out of  5
rating by Julie Haas
"Always ready to help with any questions, concerns or changes."
We responded:
"Thank you, Julie! I'm happy to hear that you find our team ready to assist with your questions and changes. Your satisfaction is important to us. Let us know if there's anything else we can do for you!"
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Manuel Axel Felix Salido

March 5, 2026

5  out of  5
rating by Manuel Axel Felix Salido
"Perfecto servicio"
We responded:
"¡Gracias, Manuel! Me alegra que estés satisfecho con nuestro servicio. Estamos aquí para ayudarte con cualquier cosa que necesites. ¡Gracias por elegirnos!"
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John Oldham

March 5, 2026

5  out of  5
rating by John Oldham
"My question was answered quickly by another agent, thank you"
We responded:
"Thank you, John! I'm happy to hear that your question was answered promptly by our team. If there's anything else you need, feel free to reach out anytime. We’re here to help!"
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Eddie Kasprzycki

February 25, 2026

5  out of  5
rating by Eddie Kasprzycki
"Natashia was amazing"
We responded:
"Thank you, Eddie! I'm happy to hear that Natashia provided you with such a great experience. We appreciate your feedback and are here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Julie Hughes

February 6, 2026

1  out of  5
rating by Julie Hughes
"Very poor communication. It’s been 3 weeks that no one has responded to multiple texts and no one answers when i call. Natasha answered this afternoon and was very helpful in explaining how to switch yo a different agent as I’ve been with State Farm over 30 years. I got assigned this agent when my original agent retired. Not at all pleased with this office"
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John Greenawalt

February 2, 2026

5  out of  5
rating by John Greenawalt
"I've had nothing but good experiences with Dondrell Swanson. And the staff at State Farm"
We responded:
"Thank you, John! I'm happy to know you've had such positive experiences with me and the team. We appreciate your support and look forward to continuing to serve your insurance needs. Let us know if there's anything else we can do for you!"
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MD M

January 27, 2026

5  out of  5
rating by MD M
"Service was professional and agent was on top of her games."
We responded:
"Hey! Thanks for letting us know that our team provided professional service and stayed on top of everything with your car insurance. We’re happy the process was handled efficiently. We really appreciate you taking the time to share your experience!"
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Maria Badillo

January 5, 2026

5  out of  5
rating by Maria Badillo
"Very professional"
We responded:
"Thank you, Maria! I'm happy you found our service professional. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
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Riley Wilkins

December 31, 2025

5  out of  5
rating by Riley Wilkins
"Exceptional and Quick Service! I’ve had great experiences with Natasha!"
We responded:
"Riley, thank you for your fantastic feedback! I'm happy to hear that Natasha provided you with exceptional and quick service. We appreciate your support and are here for any of your insurance needs. Let us know if there's anything else we can assist you with!"
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Annette Archer

December 23, 2025

5  out of  5
rating by Annette Archer
"State Farm got me an amazing deal. I really appreciate it and it was done in less than 20 minutes. I finally don’t have to stress about insurance."
We responded:
"Thank you, Annette! I'm happy to hear that you got a great deal and that the process was quick and stress-free. If you have any more questions or need assistance, feel free to reach out anytime!"
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F F

December 12, 2025

5  out of  5
rating by F F
"Jasmine was so great and patient! She assisted me with all my questions and was readily available to help with anything I needed. Thank you!"
We responded:
"Thank you, Yesenia! I'm happy to hear that Jasmine provided such great and patient service. Our team is always here to assist with any questions or needs you may have. Let us know if there's anything else we can do for you!"
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Leonor Miranda

December 10, 2025

5  out of  5
rating by Leonor Miranda
"Jasmine was very helpful, knowledgeable, patient, and so far I am very pleased with the coverage and prices I got. Hopefully we last long doing business with State farm."
We responded:
"Thank you for your review, Leonor! I'm happy to hear that Jasmine provided you with such helpful and knowledgeable service. It's great to know you're satisfied with your coverage and pricing. We look forward to a long-lasting relationship with you. If you ever need anything, feel free to reach out!"
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Kelly Hiller

November 21, 2025

5  out of  5
rating by Kelly Hiller
"I had a great experience. Taylor was very helpful and very patient and understanding."
We responded:
"Thank you, Kelly! I'm happy to hear about your positive experience with Taylor. Our team is dedicated to providing helpful and understanding service. If you need anything else, feel free to reach out!"
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Stuart Clark

November 6, 2025

5  out of  5
rating by Stuart Clark
"Excellent service from the team thank you"
We responded:
"Thank you, Stuart! I'm happy to know you received excellent service from our team. We appreciate your support and look forward to assisting you with any insurance needs in the future. Let us know if there's anything else we can do for you!"
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Vilma diaz

November 6, 2025

5  out of  5
rating by Vilma diaz
"Great, and quick service form my State Farm agent ! I didn’t even have to call in, he was able to resolve my issues via text !"
We responded:
"Thank you, Vilma! I'm happy to know that you appreciated the quick service and that we could resolve your issues through text. If there's anything else you need, feel free to reach out anytime!"
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Rod Barlow

November 4, 2025

5  out of  5
rating by Rod Barlow
"After getting notice of a rate increase on a policy that [after doing some research] it turns out I really don't need, I found Taylor Ramirez at Dondrell Swanson's State Farm Insurance Agency. Taylor has been very thorough and patient with all of my questions. He has walked me through different scenarios for home and auto coverage, adjusting the policies to my needs today, not several years ago when the policies were first written. I am very pleased with his work and highly recommend him to all future customers!"
We responded:
"Thank you, Rod, for sharing your experience! I'm glad to hear that Taylor was able to assist you with your insurance needs and provide the guidance you were looking for. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Kristine N

October 30, 2025

5  out of  5
rating by Kristine N
"Agent was very patient in explaining the policy. Listened to what I needed and was very knowledgeable. Will refer State Farm to everyone I know."
We responded:
"Thank you for your review, Kristine! I'm happy to hear that you found the explanation of the policy helpful and that you felt listened to. Your recommendation means a lot to us. If you ever have more questions or need assistance, feel free to reach out anytime!"
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Hayley Crosby

October 25, 2025

5  out of  5
rating by Hayley Crosby
"I recently started a new life insurance policy and Taylor was extremely helpful with getting me set up! Happy to be with Dondrell’s office after having previous agents who weren’t as responsive!"
We responded:
"Thank you for your review, Hayley! I'm glad to hear that Taylor was able to assist you effectively with your new insurance policy. We appreciate your trust in our office and are delighted to have you with us. If you need anything else, feel free to reach out!"
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Jayslet Loya

October 24, 2025

5  out of  5
rating by Jayslet Loya
"Really good customer service Jazmin was great"
We responded:
"Thank you, Jayslet! I'm happy to hear that you had a positive experience with our customer service, and I'll be sure to pass along your kind words to Jazmin. We appreciate your support and are here for any of your insurance needs. Let us know if there's anything else we can do for you!"